The reason for the 15 poult minimum is so there is enough in the box to make sufficient body heat so they can keep each other warm enough to survive shipping. So when you place an order you may have to choose another variety or two to come up with the required number to ship. If you don't desire to place at least the minimum order of 15, we will not be able to accept your request.

Please Note! We now require that you list substitutes when placing an order for any specific variety with us. So please give us a list of other varieties you will also accept so that we can include something else to fill your order just in case we come up a few short on a variety. We will not completely change your order, we just need to have a couple backup varieties or so you will accept just in case we come up a few short.

Our policy is primarily to help avoid long delays in shipping or us cancelling your order as not able to fill.

If you will not accept substitutes we reserve the right to refuse your order.

• All orders are booked subject to bad hatches,weather ect. Please be assured we do our best.
• We ship from mid May thru September on either Mondays or Tuesdays (occasionally Wednesdays) of each hatch week.

• We always try to include a couple extra poults if possible to cover any losses that may unfortunately occur during transit.
• If there are any dates you cannot receive your poults (just away or going on a vacation ect.) please indicate this on your order, otherwise email or call us to let us know so we can mark this on your order, if you do not let us know dates you will be gone we cannot be held responsible for losses or your post office returning the shipment to us if you are not available to pick them up on the day of arrival.
• Guarantees:
• Poults MUST be picked up as soon as possible on the day of arrival at your post office otherwise any loss claims will be void.

• 
  
• We give a live healthy delivery guarantee for the day of arrival only.
• All poult shipments are sent insured so we will file a loss claim with the U.S.P.S. on any losses that may unfortunately occur, but neither we nor the postal service can be held responsible for any losses that occur after the day of arrival as there is just too many circumstances involved that could lead to losses.
• If you do have any losses you must give us proof or we cannot file a loss claim with the U.S.P.S.
• When you pick up your poults at your post office make sure to open the box before leaving and if there are any losses you must have a postal worker sign our loss claim form which will be included with the shipment confirming the losses.If this is not done we cannot file a loss claim with the U.S.P.S. as without a postal employee verifying the loss the insurance claim will be denied for lack of proof.After doing this you will also need to get a picture of the dead poults, showing the mailing label as well all in the same picture.Send this form back to us by regular mail or you can send via email instead if you prefer. If you do not give us proof of losses your claim will be voided.
• 
  
• We only issue refunds on losses of $10 or more, anything less will be issued as a credit on a future order.

Poult ordering reminders:

• All orders must be received with full payment to be considered for booking. An order is not considered booked if you talk to us about it on the telephone, or send an e-mail telling us what you want. It will not be booked until we receive the payment. No exceptions!
• 
  
• We do accept orders by telephone at 260-243-1365 or by Internet.
• 
  
• We do accept credit cards (MasterCard, Visa, Discover or American Express) also money orders, PayPal and personal or business checks.
• All checks will have to clear before order can be shipped.
• 
  
• Make sure you include your phone number when placing an order so we can write it on the outside of the box so the post office can call you upon arrival for pickup.

• 
  
• Sexing: All day-old poults are sold as straight run only. We do not sex any of the day olds. Since we do not sell sexed poults, we have no control over what you receive as far as a male-female ratio. Ideally, it is supposed to be a 50-50 ratio, but it can vary from that.